Dispatching your goods

All products will be shipped discreetly in a brown box with no indication as to the contents of the parcel.

All goods that are dispatched will be sent by a recorded insured service. This will mean that goods will not be left on the door step or with neighbors. Enabling a fully discreet service and customer confidentiality.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, goods would be expected to be dispatch in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you would be notified by email as soon as we are aware.

We use Royal Mail and Parcel Force courier

UK

Royal Mail: If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If you are not in when your parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us.


Goods are dispatched by Royal Mail Recorded delivery.

Delivery charges

UK -£3 Per Order
EU -£10 Per Order
Rest of World -£20 Per Order

Delivery takes 3-7 working days

We currently ship to the following international destinations:
Austria Belgium Canada Denmark France Germany Ireland (Southern) Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland USA

Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you receive your order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods without notice.
Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
All Packages returned to us unclaimed will be subject to reshipping charges which is £3.50.

UK Re-delivery Charges
Royal Mail - £3.50
Courier - £5.50

Customer Exchanges and Faulty items
If a customer returns an item because they do not want it and they want an exchange the redelivery charges apply.

If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them.

If a customer sends an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.

Return Address

W.H.Brands
PO BOX 228
Hitchin
Herts
SG4 0WW